20 Most Recent Samsung RF265AA Bottom Freezer French Door Refrigerator - Page 5 Questions & Answers

Fridge freezing up- and no fan or air circulation: AT TIMES The fan usually stops working due to ice obstruction when the defrost terminator has gone out and u get ice build up? u can check the terminator with a multi meter for continuity but do not check at room temperature. stick the terminator in cup of ice water for 20 minutes then check it for continuity, should be closed when cold and open at room temperature. May also need to check the defrost timer, u can get by and test manually by placing a small screw driver into the tiny slot or hole underneath the timer and turn slowly clockwise till u hear 1 click. this will engage ur defrost cycle in about 15 minutes u should be able to come back and feel the heat in freezer as it melts the ice providing ur terminator is not bad? Another way to test it is with a multi meter. Remove timer it from fridge and you will see 4 prongs numbered 2,1,4,3 in that order. Place ur meter prong on prong 1 & 3 (if your fridge has a capacitor wired in series with the windings, then u check for micro fares rather than OHMS) If u cannot confirm this test, still try the next. Take ur meter prong and connect to prong 1 & 4, it should read resistance or ohms ( closed) now remove prongs and place on prong 1 & 2, this should now read infinity or open (no ohms) now take a small screwdriver place it in the tiny hole or slot under the timer. Turn it clockwise slowly till u hear 1 click. Now ur 1& 2 should read closed ( showing ohms or resistance) now place meter prongs on 1 & 4 and you it should now show open ( or no resistance - no ohms) this is how u know ur timer is good, Remember when testing for ohms ADJUST meter to use a high ohms rating in the thousands as the resistance is very high in OHMS. And adjusting to low ohms rating may give a false reading or not show the proper resistance.. Another item to check with a meter is the heating element itself. Located under the evaporator coils. It should show continuity or resistance OHMS WHEN TESTED AT BOTH ENDS OF THE PRONGS . Lastly check the cold control thermostat with a meter for both OHMS and volts ( VOLTS is a live test with fridge plugged in so be careful) It must show 110 volts. An open or thermostat that reads infinity will not allow the proper cooling and defrosting cycles to operate and may in fact stop anything from happening as if there is no power to the unit? ALSO CHECK THE AIR FLOW VENT SYSTEM and THERMISTORS At times it can get stuck to far closed or open. Some units feature a digital electric adjusting vent system while others are manually set. Check for any ice build up or other obstruction in the vent damper, see if u can manually open or close it. Some times when u have the settings set to the highest it closes off one area while allowing to much cold air flow to the other area! THERMISTORS in the freezer and fridge section for continuity OHMS and for amount of OHMS current being put out. In most models around 13000 ( give or take 150 ohms) ohms is required

ICE MAKER not making ice: Inspect Water fill tube, Inspect the ice maker mold to see if there are ice cubes present. If there are no cubes or very small cubes, then you should look for issues with the water fill system. Inspect the fill tube and the fill cup area at the back of the ice maker to make sure that they are not frozen. If there is an ice buildup in that area, confirm no foreign objects have disrupted the flow of water into the fill cup. If nothing obvious has caused the ice buildup then suspect the inlet valve, tubing or low water pressure. Inspect the outlet tubing from the fill valve to the ice maker fill tube for any signs of restrictions and replace if necessary. WATER INLET VALVE: Check the water inlet valve for any restrictions. You will need to shut off the valve from the household water supply before you disconnect the inlet tubing. Some water inlet valves may have a screen to filter debris before it can enter the valve. If the screen is plugged, water flow will be restricted and the result will be small or layered ice cubes. Remove and clean the screen or replace the valve. If dirt has gotten into the valve it may not shut off completely and will continuously drip water into the ice maker fill tube and will eventually freeze up. Low household water pressure or a restriction at the manual shut off valve will also cause the water inlet valve to not shut off completely and create this same condition. Self piercing saddle valves are the most common shut off valve to cause this problem as the hole that is pierced in the water line is often too small and will more easily become restricted. The water inlet valve is operated by line voltage supplied through the ice maker control. Power is applied for approximately 7-9 seconds during the harvest cycle and energizes the solenoid on the valve to allow water to flow. You can check the solenoid for continuity with a multi-meter. On models with multiple solenoid inlet valves, you will need to determine which portion or portions of the valve are used for the ice maker. You can normally follow the inlet tubing from the ice maker back to the valve. Unplug the refrigerator and turn off the water supply to the valve before working with this part. (HOW TO TEST INLET VALVE: Inspect the filter screen where the supply line connects. Remove any debris or deposits that may have built up using a toothbrush or warm running water. If you cannot clear theclog, it will be necessary to replace the valve (the filter is not removable on most inlet valves). Test thewaterinletvalve for continuity using a multImeter. First, inspect the coil for an indication of it's ohm rating. If no information is printed on the coil, then use the range of 170 to 500 ohms. Set the multitester to the ohms setting X100 (if available, otherwise use the nearest ohm setting). Place a probe on each terminal. The multitester should display a reading that matches the coil's rating or if you don't know the rating then it should fall into the range of 170 to 500 ohms. If the water inlet valve does not pass this test, it should be replaced. If the inlet valve has two coils, test the second coil in the same way (note that they may not have the same ohm rating). The valve can also fail mechanically. So even if it passes the electrical test, it may still require replacement. If you have ruled out all other possibilities, go ahead and replace the valve. Check the tap valve.A bad tap valve-the little device that connects the ice maker's water supply tube to the water pipe-may cause the problem where the ice maker's supply tube connects to the water pipe. If necessary, replace the inlet valve and the tap valve. For the tap valve, use the type that requires you to drill a 1/4-inch hole (as opposed to the "self-piercing" type). You can buy anice maker connection kitand do this yourself, or call a repair person or plumber to install an inline water filter when replacing the valve. Lastly the ICE MAKER ASSEMBLY: If there are no ice buildup issues or suspected problems with the water supply, then you may have a problem with the ice maker control. The most common type of ice maker used in modern refrigerators is the heat release ice maker. The ice maker uses heat to release the ice cubes. If the water's route is blocked or the solenoid doesn't work-or if the bail wire is lifted-the ice maker won't make ice. (Also note that your home's water pressure may not be strong enough to serve an ice maker.) If you have a heat release or modular ice maker it will have a removable cover at the front. Behind the cover is a series of electrical test points that can be used to diagnose the ice maker. The unit can be manually operated by inserting an insulated jumper wire into test points "T" and "H" to initiate a "test harvest". On other ice makers jumper at points N & M (neutral to Motor) The jumper should be insulated 14 gauge solid wire that has the insulation stripped back about 3/4 of an inch on both ends, and bent into a "U" shape. When inserted into the test points for 5 to 10 seconds, the motor should start and the cycle will continue on its own. You may have to manually close the freezer door switch for this to operate. This test will simulate a real harvest cycle and will operate the ejector blades, shut off arm and the fill valve in the proper sequence, and will allow you to do a proper diagnosis. This is a live voltage test and should only be performed by a qualified person. If the motor does not start, you can verify that you have power to the ice maker at test points "L" and "N". If the ice maker is getting power and does not perform a cycle, then the module will need to be replaced On component mode ice makers the testing is done differently. Testing a thermostat in a component ice maker: The thermostat is located near the bottom ofthe support box. The thermostat is connected by two or three wires.Label the wire placement before disconnecting them. Remove thethermostat by loosening the clamp, by pushing back the retainerclips, or by removing the retaining screws. Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat whenit has come up to room temperature (about 20 minutes after removing it from the freezer). If the thermostat has two wires touch one probe to each wire. You should get a reading of infinity.Chill the thermostat in the freezer for about twenty minutes andretest. This time you should get a reading of zero (continuity). If the thermostat has three wires, number them 1, 2 and 3. Test combinations 1 & 2, 1 & 3and 2 & 3 and write down the results. Two of the combinations should yield a reading of infinity and one should yield a readingof zero. Now chill the thermostat in the freezer for about twenty minutes and retest. The combination that had a zero reading before, should now have a reading of infinity. One of the two other combinations should now yield a zero reading.If the thermostat fails this test, it should be replaced. Testing a modular ice maker 'sthermostatcan be tested and replaced individually. Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat when it is cold (10 degrees). Insert one probe into the hole labeled "T" and the other probe into the hole labeled "H". The meter should indicate zero resistance (continuity). After the ice maker has warmed up, repeat the test and this time the meter should indicate infiinity (no continuity).If the thermostat does not pass both tests, it should be replaced. Ice Maker Doesn't Turn Off If your ice maker keeps making ice, even when it is full: 1Lift the bail wireto shut off the ice maker, and remove the ice bin. Then, using a screwdriver if necessary, remove the ice maker, clean it thoroughly, and then reinstall it. 2If the problem persists,consider removing and replace the entire ice maker and valve. With this type of problem, you can have it repaired, but it's often wiser and less expensive in the long run to replace the unit entirely.

ICE MAKER not making ice: Inspect Water fill tube, Inspect the ice maker mold to see if there are ice cubes present. If there are no cubes or very small cubes, then you should look for issues with the water fill system. Inspect the fill tube and the fill cup area at the back of the ice maker to make sure that they are not frozen. If there is an ice buildup in that area, confirm no foreign objects have disrupted the flow of water into the fill cup. If nothing obvious has caused the ice buildup then suspect the inlet valve, tubing or low water pressure. Inspect the outlet tubing from the fill valve to the ice maker fill tube for any signs of restrictions and replace if necessary. WATER INLET VALVE: Check the water inlet valve for any restrictions. You will need to shut off the valve from the household water supply before you disconnect the inlet tubing. Some water inlet valves may have a screen to filter debris before it can enter the valve. If the screen is plugged, water flow will be restricted and the result will be small or layered ice cubes. Remove and clean the screen or replace the valve. If dirt has gotten into the valve it may not shut off completely and will continuously drip water into the ice maker fill tube and will eventually freeze up. Low household water pressure or a restriction at the manual shut off valve will also cause the water inlet valve to not shut off completely and create this same condition. Self piercing saddle valves are the most common shut off valve to cause this problem as the hole that is pierced in the water line is often too small and will more easily become restricted. The water inlet valve is operated by line voltage supplied through the ice maker control. Power is applied for approximately 7-9 seconds during the harvest cycle and energizes the solenoid on the valve to allow water to flow. You can check the solenoid for continuity with a multi-meter. On models with multiple solenoid inlet valves, you will need to determine which portion or portions of the valve are used for the ice maker. You can normally follow the inlet tubing from the ice maker back to the valve. Unplug the refrigerator and turn off the water supply to the valve before working with this part. (HOW TO TEST INLET VALVE: Inspect the filter screen where the supply line connects. Remove any debris or deposits that may have built up using a toothbrush or warm running water. If you cannot clear theclog, it will be necessary to replace the valve (the filter is not removable on most inlet valves). Test thewaterinletvalve for continuity using a multImeter. First, inspect the coil for an indication of it's ohm rating. If no information is printed on the coil, then use the range of 170 to 500 ohms. Set the multitester to the ohms setting X100 (if available, otherwise use the nearest ohm setting). Place a probe on each terminal. The multitester should display a reading that matches the coil's rating or if you don't know the rating then it should fall into the range of 170 to 500 ohms. If the water inlet valve does not pass this test, it should be replaced. If the inlet valve has two coils, test the second coil in the same way (note that they may not have the same ohm rating). The valve can also fail mechanically. So even if it passes the electrical test, it may still require replacement. If you have ruled out all other possibilities, go ahead and replace the valve. Check the tap valve.A bad tap valve-the little device that connects the ice maker's water supply tube to the water pipe-may cause the problem where the ice maker's supply tube connects to the water pipe. If necessary, replace the inlet valve and the tap valve. For the tap valve, use the type that requires you to drill a 1/4-inch hole (as opposed to the "self-piercing" type). You can buy anice maker connection kitand do this yourself, or call a repair person or plumber to install an inline water filter when replacing the valve. Lastly the ICE MAKER ASSEMBLY: If there are no ice buildup issues or suspected problems with the water supply, then you may have a problem with the ice maker control. The most common type of ice maker used in modern refrigerators is the heat release ice maker. The ice maker uses heat to release the ice cubes. If the water's route is blocked or the solenoid doesn't work-or if the bail wire is lifted-the ice maker won't make ice. (Also note that your home's water pressure may not be strong enough to serve an ice maker.) If you have a heat release or modular ice maker it will have a removable cover at the front. Behind the cover is a series of electrical test points that can be used to diagnose the ice maker. The unit can be manually operated by inserting an insulated jumper wire into test points "T" and "H" to initiate a "test harvest". On other ice makers jumper at points N & M (neutral to Motor) The jumper should be insulated 14 gauge solid wire that has the insulation stripped back about 3/4 of an inch on both ends, and bent into a "U" shape. When inserted into the test points for 5 to 10 seconds, the motor should start and the cycle will continue on its own. You may have to manually close the freezer door switch for this to operate. This test will simulate a real harvest cycle and will operate the ejector blades, shut off arm and the fill valve in the proper sequence, and will allow you to do a proper diagnosis. This is a live voltage test and should only be performed by a qualified person. If the motor does not start, you can verify that you have power to the ice maker at test points "L" and "N". If the ice maker is getting power and does not perform a cycle, then the module will need to be replaced On component mode ice makers the testing is done differently. Testing a thermostat in a component ice maker: The thermostat is located near the bottom ofthe support box. The thermostat is connected by two or three wires.Label the wire placement before disconnecting them. Remove thethermostat by loosening the clamp, by pushing back the retainerclips, or by removing the retaining screws. Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat whenit has come up to room temperature (about 20 minutes after removing it from the freezer). If the thermostat has two wires touch one probe to each wire. You should get a reading of infinity.Chill the thermostat in the freezer for about twenty minutes andretest. This time you should get a reading of zero (continuity). If the thermostat has three wires, number them 1, 2 and 3. Test combinations 1 & 2, 1 & 3and 2 & 3 and write down the results. Two of the combinations should yield a reading of infinity and one should yield a readingof zero. Now chill the thermostat in the freezer for about twenty minutes and retest. The combination that had a zero reading before, should now have a reading of infinity. One of the two other combinations should now yield a zero reading.If the thermostat fails this test, it should be replaced. Testing a modular ice maker 'sthermostatcan be tested and replaced individually. Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat when it is cold (10 degrees). Insert one probe into the hole labeled "T" and the other probe into the hole labeled "H". The meter should indicate zero resistance (continuity). After the ice maker has warmed up, repeat the test and this time the meter should indicate infiinity (no continuity).If the thermostat does not pass both tests, it should be replaced.

Fridge FAN CONTINUALLY STAYS ON OR SHUTS OFF WHEN DOOR IS OPENED: NORMALLY WHEN THIS HAPPENS U EITHER HAVE A DOOR CONTINUALLY OPEN ISSUE OR A BAD DOOR SEAL LETTING AIR IN AND CAUSING FAN TO OVERWORK ITSELF. ANOTHER CAUSE CAN BE DIRTY COILS AND CONDENSER AND LASTLY NOT TO COMMON IS A SHORT IN THE FAN SYSTEM ITSELF. A MORE PROBABLE CAUSE COULD BE BAD THERMISTORS OR EVEN COLD CONTROL THERMOSTAT ( WHEN THE THERMISTORS OR THERMOSTAT DO NOT GET/GIVE A PROPER READING, THEY CAN CAUSE THE FAN TO CONTINUE TO OPERATE AS THEY FAIL TO RECOGNIZE OR REGULATE THE PROPER TEMPERATURE.

I have seen some very helpful info here and agree with those who are helping. However, if none of these ideas work, I have one more that I have seen work many times on new and even really old icemakers. Anyway, take out icemaker. Take cover off the icemaker that will expose a gear or two. VERY CAREFULLY turn the large gear just a half a tooth distance. If it will move a full tooth distance that's okay but don't get too tough with it. Put the cover back on, re-install, make sure the icemaker is plugged in good, arm is down in the "making ice" position and that the water is on. Then leave it completely alone over night and see if you have ice in the morning. Sometimes the motor that drives the harvest cycle gets "stuck" for lack a better term and works fine after that. I have done this with my personal icemaker a couple of times over the last 15 yrs I've had it. Repairmen will never do this or tell you little secrets like this because they don't know or don't want a second call if it doesn't work so its best for them to just sell a new one. Good luck!!! Mr. FIXIT retired appliance repair for over 35yrs.

Hi,

Can you pull the gasket back slightly (flat screwdriver or dull knife, don`t cut/rip the gasket) from the side of either fridge door and tell me if the cabinet light is on inside ? I need to know if the light is on without opening either door.

I`ll watch for your reply.

macmarkus :)

The water valve is weeping. . replace the valve.

Cycle the icemaker with the reset button. It is located on the bottom-front of the icemaker. Press and hold for 8 seconds to complete a cycle. You should hear an audible reset tone from the refer when complete. If it still doesn't work later in the day, it may need replaced. These units are well known for deplorable ice making capabilities. Samsung considers 60-72 cubes per day to be acceptable. I consider it an insult. For the icemaker reasons alone, I am looking into another (domestic) brand.

If you can, send me the model and serial number from your unit... you can also snap a picture of the model/serial tag and please send it to me and i will help you solve this issue... the picture will give me a heads up to any updates for your unit... I think we are looking at a control issue but i want to be sure..... Ken Hawk...... Samsung support

Unplug sooooooon to prevent damage to coils!!! Remove plastic wall. Melt ice totally with hair dryer. See defrost heater at bottom of coils. If good it will read 50 to 200 ohms. If bad it will read infinite ohms. If my guessing is right, it will read bad and will need changing, along with the small clip-on thermostat that sits at or above the top of your coils. Parts will cost you $50 to $100 on the Net, and you'll spend 2 hours max. I’m happy to help further over the phone at https://www.6ya.com/expert/gramps_bab85ce284d72c1d

I agree with Gramps... the system needs to be flushed, but one question... why did you change the filter in the 1st place... was it cause you had a smell or taste in the water AND ice, or the filter light came on?? I would remove water line going to ref from house plumbing... run water in bucket for 2 min, then take a small taste to see if good..If water taste good, then hook water line back up to ref, and run water at the door for about 1/2 gal, then taste and smell water to see if it passes... If still have problem, you are going to have to replace filter head and/or water reservoir.... But before i did that i would contact Samsung to get their take, depending on age they might send parts at no charge to you the consumer....... Ken Hawk preferred Samsung servicer

on the back on the bottom if it is not working there is a little pump on it , see if the plug cam out they are so easy to fix look at it it should be a little blue square pume about 2inby 2 in make sure it is getting power and the hose in not kinked

samsung unit are dual cool meaning as longer compressor don't fail refrigerator will work even if freezer fail and vice-verse. If freezer is not working and refrigerator must like you have defrost problem which is very common in Samsung unit, can be something as simple as a sensor or it can also be the heating element. also check the temp in the freezer it can also be the evaporator fan

Most modern refrigerators can be turned off from the control panel. you should be able to shut off the alarm and the freezer and still leave the refrigerator on.

do u have a K i N K in hose somewhere do you have water in the line they have that little blue pump make sure you are getting power to it and have a ground ,

I have this same thing happening, also. I have not been able to find a solution to this issue, however. The ejector blades push against the ice, apparently a gear pops loose with a loud clicking sound and the heater either does not work or never turns on. I end up killing the breaker to thr refrig,`removing the icemaker, letting it wrm up dumping the ice and putting it back in.

When I serviced these units I had to take the freezer door off to access the ice maker. There are two screws in the front of the icemaker and 2 tong and groves which hold the icemaker to the freezer celling. These tong and grooves in the back on the ice maker right and left corners. Once the ice maker is free, you will need a small flat head screw driver to wedge into the icemaker connector to disconnect the wiring. If you are 100% sure your problem is the ice maker assembly, you may want to consider purchasing the new assembly before starting this task. This way you can inspect the top to the icemaker for mounting. The two screws are either hex or Phillips heads. If it is a hex head you need to make sure the 1/4" hex head can fit into the recess where the screws are located. Some 1/4" hex head drivers are too large in outside diameter. Before you condemned the ice maker have you considered: 1.) There is a square red reset in the front center bottom. 2.) I assume since you have defrosted the freezer there is not a ice cube jamming the ice maker. 3.) And since you defrosted the freezer you do not have a frozen fill tube.Last thing; press the red reset button. If the ice maker cycles but does not fill, then you have a water supply problem. This could be a kink in the water line, water shut off valve could be bad restricting 50-60 PSI required pressure, or a bad water solenoid valve. Check the solenoid valve for continunity with your Ohm meter.

adjust your settings for what you keep in there...and you should be able to solve the problem

two bolts