Top 20 Jenn-Air 30 in. CCE3401 Electric Cooktop Questions & Answers

Check for a blown fuse or tripped main circuit breaker. (Your fuse box.) https://www.manualslib.com/manual/1022077/Jenn-Air-Cce3401.html?page=18#manual http://producthelp.jennair.com/Troubleshooting_Guides Click the appropriate icons to troubleshoot. My CCE3401B Model Overview from PartSelect com

Probably the control knob cracked and not gripping the spindle on the switch.

After stove is turned off, the light stays on if burner still warm. If the burner never came on, then it needs to be replaced with new one.

see pics

SOUNDS LIKE THEY ARE HOOKED UP WRONG CHECK THE HARNESS SWITCH CONNECTIONS OR YOU MAY HAVE A BAD INFINITE SWITCH

you can replace the top but from what i have seen it cost big buck's , maybe you should look around at used stores that sell ovens and such mite find one in better sshape then yours , I forget how much the top cost but i remember it being expensive

Hi you are going to have to replace the burner control , this is a easy fix and the thermostat assebley isent that expensive if you give me the info on the unit i will find a part for you Frank

Hi.

If the hood trips the circuit breaker then there is a short. Checking the wires visually is not enough to say that there is no short. Testing is done using a multimeter tool set on impedance (it will read Ohms).

If there is a short between two wires, then the multimeter will read zero impedance (impedance
If the unit trips with fan selector knob in off position, then the short is either at the power cord, at the knob contacts, or because of wiring with heat melting insulation . If possible reach the power cord and test it. The power cord can be tested reading impedance at its plug's prongs. If the prongs read low impedance , then the cord is shorted (zero ohms between two AC plug prongs means that there is contact between wires of different phase). If there is zero Ohms, then there is a short. If the power cord is OK, read starting from the switch side between switch 120VAC and one ground point. If there is low impedance, then the short is back going toward the power socket. Do that until you find the short.

If the unit trips with fan selector on test the knob. Read if there is zero Ohms between knob contacts (usually between its contacts but check also switch contacts). In that case the motor is shorted because of a contact and must be replaced. Other test is done disconnecting and insulating knob contacts and starting the unit. Check also the dual burner switch.

If the unit trips with burner OFF, then the problem is before the switch. Usually power cord or power cord contacts.

Here all parts and diagrams for this unit.

Regards.

Ginko

it sounds like you got a dead short under the glass top , it could be a wire that shorted or some type of bug that got into the elements , I would even open the top with out pulling the plug out of the wall ,if it is 10 years old mite not be worth fixing but it should be looked at before you decide Frank

Hi,

Here is a tip that I wrote to give details about why your cooktop will not spark to light the burners..Cooktop Range Stove spark ignition does not workheatman101

Firstly turn the power off. Lift the cooktop out from the benchtop and lean it against the wall. There will be a small panel where the wiring terminates into the cooktop. Remove the panel and disconnect the wiring to the cooktop. Ensure that you insulate all wires properly. You can then turn the power back on if you need to.

Hi, you may have a short in the line that feeds the electricity to the burners. The oven and the stovetop are probably fed through separate electrical wires. The thermostat may also be faulty or the element is probably bad. Unless you know something about electrical wiring, it might not be wise to attempt to fix it on your own.

If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdfIf you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.

Hi,

There are few things that you could try to lighten the spots.

Save With Common Cleaners
Use Baking soda to clean satins from tile, glass,and china; clean inside fridge; remove baked on food from pots and pans.

Cream of tartar.
aAmild acid that can lift stains from sinks and tubs, and remove spots from aluminum cookware.

Lemon Juice
Lightens stains and removes tarnish from brass,copper,bronze and aluminum.

White Vinager
Helps kill germs; removes some carpet stains; cleans coffee makers and chrome.
To clean wood floors, use 1 cup of vinegar per pail of water.

The best way to remove the burn spots is to use a razor blade and scrape it off. However, as you have tried that, follow the above tricks and see, if that helps.I have another option for you. Go to your local grocery store and buy a canister of Barkeepers friend. This is amazing at getting out any kind of stain you may have.Try this as well. It works on couple of occasions for me.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Sorry to read about your problem, I hope this helps you out.

try using an oven cleaner spray... let the range heat up a little..then spray oven cleaner

a new glass top will cost over $600.00 just for the glass.


I have tried to help you. Please help me by vote/rate the response. Thanks If you live in the Denver Area. I can help you out.

Look on the model tags and they will tell you for sure but usually cooktop 30 amp Ovan 30 amp and Microwave 15 or 20 amp

Hello, and sorry to read about your problem.
Sounds like you have a general main board failure,or a bad switch
I suggest you call a service company

I tried to help you. Please help me and vote/rate my response thanks.

This is usually the infinite switch has failed. They are easy to check and inexpensive. Here is a video that will walk you thru testing an infinite switch. It may be a different model but the testing will be the same. You can also enter your model # for diagrams and illustrations for your specific model. Not all models are available. All parts come with installation instructions.

F1 Defective touch pad or clock (ERC) Replace touch pad or clock (ERC). Touch pad is a more common problem. Refer to F1 test at the top of this page for more information.