Rival SCVPE503-SS 5-Quart Slow Cooker - Page 6 - Answered Questions & Fixed issues

Your crock pot's internal thermostat is shot. The cost of a repair would be more than a replacement. Go out and get a new one and enjoy it. J.

I would head on over to the Home Depot and just by a cupboard knob that suits your taste. Your other choice is to spend the day-light hours searching thrift store in the lids bin. Good Luck Jim.

If they were MY meatballs, I would use just a tiny bit of water--no more than 1/2 a cup, just to retain moisture and keep it from burning.

I found mine here:

http://www.crock-pot.com/CustomerService.aspx?id=man

Before answering this I need to point out FixYa has no connection of any kind to the manufacturer of your product.

You have two basic choices: contact the manufacturer directly via this link, or you can contact the UK retailer as the product will be covered by the Sale of Goods Act.

In practice, posting your crock pot back to the UK retailer for refund or replacement will probably be prohibitive, so the manufacturer's website is the best option. Unfortunately this model seems to have a real problem with handles breaking and lids shattering.

If you find that the company does not respond to emails via their support page, then the website owner details are as follows:-

Registrant:
Sunbeam Products, Inc.
Joanne Wickenhauser
2381 Exectutive Center Dr.
Boca Raton, FL 33431
US
Email: [email protected]

Registrar Name....: CORPORATE DOMAINS, INC.
Registrar Whois...: whois.corporatedomains.com
Registrar Homepage: www.cscprotectsbrands.com

Domain Name: rivalproducts.com

Created on..............: Tue, Sep 19, 2006
Expires on..............: Thu, Oct 27, 2011
Record last updated on..: Fri, Oct 23, 2009

Administrative,Technical Contact:
Sunbeam Products, Inc.
Joanne Wickenhauser
2381 Exectutive Center Dr.
Boca Raton, FL 33431
US
Phone: +1.5619124100
Email: [email protected]

I had the same issue and called Rival for a replacement. Unfortunately they did not have any but they did have another model the BB103 available for sale, of course a limited stock. If you are still interested in the appliance try giving them a call.

Purchased a new crockpot from Hamilton Beach to resolve this issue.

i have exactly the same problem, i need a new lid, but i cannot seem to find anywhere that sells spare parts...?

here is the manual for your product it is the last one on the link. Please save a copy as I will be removing this file in one week. Good Luck

http://tricia8765.fatcow.com/HELPGUIDES.htm

here is a link that might be of help
http://www.rivalproducts.com/help.aspx?helpNav=5

Rival does not sell the cooker separately. Watch for a sale and buy a whole new pot, then you will have 3 crocks. Too many? These often sell well on EBay.

Probably, nothing. About 6 years ago the standards on these were changed, to increase low to 200 degrees instead of 180, high to 300. Things that took 6 hours can now take 4. If you are using older recipes, or recipes perfected in older pots, they will always overcook. You can check this by putting water in, covering, and checking with an instant read thermometer after 1 hour. If it is 200, there is nothing wrong with you or the pot.

Yes, the outside gets hot. Don't touch it.

Replaced the new one in the kitchen with the old one I put out to pasture. Problem solved. I'm back in the slow cooking business.

Go to the Mfg.'s website

http://www.crock-pot.com/CustomerService.aspx?id=rpt&step=5&prid=414

The lid is now available for $15. Go get it :)

www.theusermanualsite.com/ex/mfg/.../rival_1/.../slow_cooker try this link

You can download a user manual for your crock pot at
http://www.crock-pot.com/CustomerService.aspx?id=man
Please make sure you rate this solution. Thanks.

If you need the round knob on the lid, you can try
http://www.marbeck.com/crock_parts_rival.html
they have a universal knob that fits most oval and round crock pots. I have looked and still can't find handles. Hopes this helps

No do not put water under the removable bowl. Do you have the manual for it. If not get me the make and model # and I will try to get you the manual