Yes, The motor and motor control board are not talking to each other. The motor has a built-in tach that signals the board as to its' position and speed. One of the two is faulty. This is an expensive repair. Parts will cost between $225 and 325 depending on where you are. Make sure the repair tech has a good reputation before proceding or do it yourself.
These machines are "known" to have computer board problems. When replacing the comp. board it is best to replace the motor as well because you can buy them in a kit toghter. (part# 22004473) cost around $150.00 ... GOODLUCK
This sounds like a classic door lock problem. There was a design change in the lock assembly because of numerous problems.
You say you had the door replaced, did they replace the lock assy also?
The control puts power to the wax motor that operates the latch. As the door locks, the latch activates the lock switch that tells the control the door is locked.
What kind of reading are you getting on the lock switch?
Thanks/Mike
Check voltages at the outlet. My guess is that you are on the HVAC circuit, and the Neptune is more sensitive than your hvac equipment. Also check that the neutral is about the same potential as the ground.
El c?digo de error "od" en una lavadora Maytag Neptune TL generalmente indica un problema relacionado con la apertura de la puerta. "od" es una abreviatura de "Open Door" (Puerta Abierta en ingl?s). Aqu? hay algunas acciones que puedes tomar para solucionar este problema:
Verifica la Puerta: Aseg?rate de que la puerta de la lavadora est? completamente cerrada y que no haya obstrucciones que impidan que se cierre correctamente.
Reinicia la Lavadora: Intenta reiniciar la lavadora. Descon?ctala de la corriente el?ctrica durante unos minutos y luego vuelve a enchufarla. Esto puede restablecer la electr?nica interna y eliminar el c?digo de error.
Inspecciona el Pestillo de la Puerta: Verifica el pestillo de la puerta para asegurarte de que est? funcionando correctamente. Si el pestillo est? da?ado o desgastado, podr?a necesitar ser reemplazado.
Comprueba el Cableado: Examina el cableado que conecta el interruptor de la puerta y el panel de control. Aseg?rate de que no haya cables sueltos o da?ados.
Sensor de la Puerta: Algunas lavadoras tienen un sensor de la puerta que puede fallar. Consulta el manual del usuario de tu lavadora para obtener informaci?n espec?fica sobre la ubicaci?n del sensor de la puerta y c?mo comprobar su funcionamiento.
Llama al Servicio T?cnico: Si despu?s de intentar estas soluciones el problema persiste, es posible que necesites la asistencia de un t?cnico de servicio. Puede haber un problema m?s complejo con el sistema de la lavadora que requiera atenci?n profesional.
Recuerda que estas son sugerencias generales y pueden variar seg?n el modelo espec?fico de tu lavadora. Siempre es recomendable consultar el manual del usuario de tu electrodom?stico para obtener informaci?n espec?fica sobre los c?digos de error y las soluciones recomendadas. Si no tienes el manual, puedes buscarlo en l?nea o contactar al servicio de atenci?n al cliente de Maytag para obtener asistencia.
Question edited for clarity.
When the power came back on, or when it went out, there was probably a brown out or voltage surge. You need a service visit. You can try and claim against the utility company for not regulating their power supply to you. Are you certain you have power at the outlets? It is odd that both would succumb to it, unless you were hit by lightning?
I assume the model starts with a M, not a W?
Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber?
No draining issue (no pumping sound):
Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board.
Some draining issue:
It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses.
Watch video if you want to inspect the pump and hoses
Have you tried unplugging it for 1 hour? Yup surprisingly
that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it.
Best to you.
Hello,
I've owned the same Neptune since 1999 and had this problem happen to me twice, the first time the inside molded plastic door melted through in a circular pattern and had to be replaced. The fact that it was circular indicates that something was rubbing during the high speed spin. That something was a stiff bottomed duffle bag that was rubbing on the plastic door during high speed spin. The washer was full of other clothes that didn't allow the duffle bag enough room in the washer tub, hence it pressed against the plastic door. The second time it happened I got a circular groove melted in, but not through, the plastic door... caused this time by a small child's back pack. I would make sure "rigid" items have enough room to "float" in the tub cavity by not putting in other clothing that over packs the washer.
