20 Most Recent Fisher and Paykel GWL11 Top Load Washer - Page 9 Questions & Answers

It does not pump all the water out, pumps some water back in the machine and items come out wet.

49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is that the valve harness has not been connected correctly or the valve(s) is open circuit. Primary Source: Wiring. Action: Check the valve harnesses are correctly fastened to the valves and the motor control module or the pins are not bent backwards. Secondary Source: Water Valves. Action: Measure the resistance of the cold and hot valve coils. Tertiary Source: Motor Control module. Action: Replace the Motor Control module.

130. (10000010) Single Rotor Position Sensor Error The Motor Control Module has found an error in the pattern received from the Rotor Position Sensor. Likely causes of this fault are a bad connection on the harness between the Rotor Position Sensor and the Motor Control Module, or a faulty Rotor Position Sensor. Primary Source: Wiring. Action: Check for corrosion on the RAST connector of the Rotor Position Sensor and the Motor Control Module connector. Secondary Source: Rotor Position Sensor. Action: Check the Rotor Position Sensor with an R.P.S. tester. Replace if faulty. Tertiary Source: Motor Control Module. Action: Replace Motor Control Module. Quaternary Source: Rotor Action: Ensure the correct rotor for this phase of machine has been fitted

Is the lid lock tang on the lid ok & not broken. You need to jam the lid lock lever in the lid lock down for it to do a wash. This is where your lid lock is

Is your machine loud on spin cycle as-well, Your seal and bearings need to be replaced.

43. (00101011) Phase 1 to 6 - OOB Switch Fault The Motor Controller module has found that the signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected. Primary Source: Mechanical. Action: 1) Check that the out of balance switch is free to move. 2) Check that no harnesses are blocking switch movement. 3) Check that the switch operates correctly when activated. Replace the switch if suspect. 4) If the out of balance micro switch shows signs of corrosion, replace the switch and switch harness, and fit a condensation kit to the console area if not incorporated in the top deck. 5) Check the level of the machine and also the bias spring. Secondary Source: Wiring. Action: Check the harness to the switch is connected correctly. The terminals should be connected to the normally closed position. If the harness terminals show signs of corrosion, then fit a new harness. Tertiary Source: Motor Controller module. Action: Replace Motor Controller module.

Check your diverter valve is in right and working. Energized valve, water goes over bowl. Non Energized valve water goes down the drain.

That sounds like a bad RPS, you would get fault code 130. 130. (10000010) Single Rotor Position Sensor Error The Motor Control Module has found an error in the pattern received from the Rotor Position Sensor. Likely causes of this fault are a bad connection on the harness between the Rotor Position Sensor and the Motor Control Module, or a faulty Rotor Position Sensor. Primary Source: Wiring. Action: Check for corrosion on the RAST connector of the Rotor Position Sensor and the Motor Control Module connector. Secondary Source: Rotor Position Sensor. Action: Check the Rotor Position Sensor with an R.P.S. tester. Replace if faulty. Tertiary Source: Motor Control Module. Action: Replace Motor Control Module. Quaternary Source: Rotor Action: Ensure the correct rotor for this phase of machine has been fitted. Service manual, You will need Adobe reader installed to view PDF's http://www.angelsnz.net/ZL3SV/misc/F&P%20Service%20manual%20517735.pdf

50. (00110010) Hot Valve Faulty The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the hot valve is faulty. The most likely cause is that the valve harness has not been connected correctly or the valve is open circuit. See fault 48 for service procedure. 48. (00110000) Hot and Cold Valve Coil Faulty The Motor Controller module has measured voltages from the valve diagnostic circuit that indicate both the hot and cold valves are faulty. The most likely cause is that the valve harnesses have not been connected correctly or the valve is open circuit. Primary Source: Wiring. Action: Check the valve harnesses are correctly fastened to the valves or the pins are not bent backwards. Secondary Source: Water Valves. Action: Check the valve coils are not faulty (open circuit). Tertiary Source: Motor Controller module. Action: Replace the Motor Controller module.

The rinse cycle users cold only to rinse.

Pump removal

A bad pump. silicon spray on the top and bottom bush will work Diveter makes no noise.

104. (01101000) See Fault Code 106 106. (01101010) Display Module to Motor Control Module Communications Error These faults are reported when the Display Module detects an error in the communications between the Display Module and the Motor Control Module. Primary Source: Display Module. Action: Replace Display Module. Secondary Source: Motor Control Module. Action: Replace Motor Control Module.

37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water level) While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Controller module, wiring or pump failure. This fault could also appear if the machine is pumping to an unusually high head of drain hose or into an extended length of drain hose. The Fourth possibility is a diverter valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level. Primary Source: Pump System. Action: 1) Check that the drain hose has not been kinked. 2) Check the length of the drain hose and try to reduce the length if excessively long. A 39 inch (1 metre) extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length. 3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a thermal cut-out, which will reset on cooling.) 4) If the Tub is empty of water, remove the pump from the pump housing and check that it is not blocked. Also check the drain hose is not blocked. 5) If the Tub contains water, then service the pump from the top of the machine by removing the top deck and Basket. Bail out the water, remove the pump cap and hood and clear the restriction. Secondary Source: Wiring. Action: 1) Check the pump harness is connected correctly to the pump. 2) Check continuity of the pump harness. Tertiary Source: Motor Controller module. Action: Activate the pump by operating the machine in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Controller module. Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash guard to pump. Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's ) Action: Check the diverter valve, see fault code 51 51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault Primary: The motor controller has registered a drop in water level in the recirculation phase of the wash cycle, water is being drained instead of recirculated. Or water has been sprayed onto the valve from an external source and caused the solenoid to blow. Action: Turn the power off at the machine but leave the power on at the wall, then measure the voltage across the terminals of the wax actuator, if a reading of 120V is achieved the motor controller has failed due to the valve and both will need to be replaced. Secondary: Check for blockage in the valve itself or a broken hinge mechanism

81. - 95. (0101xxxx) Phase 2 to 3 - Display/ Motor Controller. See fault code 106 104. (01101000) Phase 2 to 6 See fault code 106 106. (01101010) Phase 2 to 3 - Display to Motor Controller module Communications Errors (Phase 6 IW also) These faults are reported when the Display module detects an error in the communications between the Display module and the Motor Controller module. Primary Source: Display module. Action: Replace Display module. Secondary Source: Motor Controller module. Action: Replace Motor Controller module. If the new Motor Controller module corrects the fault, refit the original Display module.

Your diverter valve is cloged with lint and not fully closed and is letting wash water go down the drain.

27. (00011011) Fabric Softener Valve Fault The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the fabric softener valve (with Yellow Clip) is faulty. The most likely cause is that the valve harness has not been connected correctly or the valve is open circuit. See fault code 49 for service procedure. 49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is that the valve harness has not been connected correctly or the valve(s) is open circuit. Primary Source: Wiring. Action: Check the valve harnesses are correctly fastened to the valves and the motor control module or the pins are not bent backwards. Secondary Source: Water Valves. Action: Measure the resistance of the cold and hot valve coils. Tertiary Source: Motor Control module. Action: Replace the Motor Control module.

49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty The Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is that the valve harness has not been connected correctly or the valve(s) is open circuit. Primary Source: Wiring. Action: Check the valve harnesses are correctly fastened to the valves and the motor control module or the pins are not bent backwards. Secondary Source: Water Valves. Action: Measure the resistance of the cold and hot valve coils. Tertiary Source: Motor Control module. Action: Replace the Motor Control module.

9. (00001000) Size Switch Error The Display size switch setting does not match that which is stored in memory. Action GW Machines: Reselect the size of the machine by using the SIZE SETTING MODE. To set the size switch, turn the power on at the power point and off at the console. Press and hold Wash Temperature Setting Up then press Power. SmartDrive will give 4 short beeps and the pattern of LEDs will change. One of the following buttons needs to be pushed to lock the size into memory. • Press Wash Temperature Setting Up, the Cold LED is on for 5.5kg (560mm wide). • Press Water Level Up, the Low Water LED is on for 6.5kg / 7.0kg (600mm wide). 517790C 35 • Press Spin Speed Up, the Spin Hold LED is on for 7.5 / 8.0kg (650mm wide). • Press Power to confirm the setting and also exit this mode. Action IW Machines: To access Size Setting Mode, push and hold the Fabric Care button and then press the Power button to enter Size Setting mode. Select the correct size on the display by pushing the Adjust button to highlight the correct size. Size setting is then achieved by pressing the Power button. Powering off will set the size into the memory. Note: Fault code 9 will only be logged into the memory of IW machines. GW and MW machines can display this fault but it will not be recorded.

DIAGNOSTIC MODE To enter diagnostic mode follow the steps below. 1. Turn the power on at the power point but off at the machine. 2. Press and hold WASH TEMPERATURE SETTING DOWN and then press POWER until the machine gives 2 short beeps and lights up. 3. Release the buttons after the beeps as the beeps indicate diagnostic mode has been entered. 4.1 Last Fault Data When in diagnostic mode the last fault can be found by pressing the SPIN SPEED UP or DOWN buttons until the HOLD and SLOW lights are illuminated. Binary can then be read from the wash progress lights. 4.2 Drain Pump Test MW Washer When in diagnostic mode press SMART TOUCH CYCLES to activate the drain pump. To deactivate the pump, press SMART TOUCH CYCLES again. GW Washer When in diagnostic mode press REGULAR to activate the drain pump. To deactivate the pump, press REGULAR again. 4.3 Water Valve Test The water valves can be activated in diagnostic mode by pushing WASH TEMPERATURE SETTING UP to activate the Hot Valve and WASH TEMPERATURE SETTING DOWN to activate the Cold valve as with previous models. Pressing each button once will activate the valve. To de-activate valve press the same button again. This is also good to use when installing machines as it takes the shock out of the fittings and seals and allows checking for leaks on the inlet hoses, both machine end and tap or super-tub end. Caution: Do not leave the machine unattended when either or both valves are operating