Top 20 HP DeskJet 970cxi InkJet Printer Questions & Answers

Troubleshooting HP Printer That Is Not Printing Black Ink Techwalla com . not sure if this site will help you out.

You should get driver from various sites. Solvusoft Microsoft Gold Certified Company using an alternate driver may not provide all features life color; font; speed; margin; paper type support etc

PIA. Clips on bottom metal plate attach to plastic surround.

Sorry, that 13-year old model only prints. Newer models referenced as "All-in-One" will include scanning as one function. http://h10032.www1.hp.com/ctg/Manual/bpd08643.pdf

Link: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=61818&lc=en&cc=us&dlc=en&lang=en&cc=us

Download the HP Toolbox from HP website and run it. This has a tab for estimated ink levels.

The HPs are notorious for not recognizing the cartridge after a few replacements in my experience. On the information screen is it saying the cartridge is not in or ink is low? You can have the machine, through the menu, do a cleaning of the heads. If this does not work then I have a low tech solution to fix the seating of the cartridge. I put a wadded up paper towel in the door to hold the cartridges firmly in place and the printer reads it fine then. I do have a different model than what you are showing but there has to be a way.

you sir have a problem. throw it out, there is nothing you can do

Hello,

Click on the printer icon at the lower right hand corner of your screen.

This will bring up the print spooler dialog. Make sure the print job you want to cancel is selected.

You will find the Cancel command in the menu.

Hope this helps.

First try this :
Perform a power reset

1. Press the Power button ( ) to turn on the product.
2. With the product turned on, disconnect the power cord from back of the product.
3. Disconnect the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Connect the power cord into wall outlet.
6. Connect the power cord to the back of the product.
7. If the product does not turn on by itself, press Power button ( ) to turn it on.
8. Try to print.

If it still do not reset itself to read the new cartridge ..try to use a different one a few times..cause the printer will only remember the last 2 cartridges regarding the ink level ..
The action need to be done is resetting the ink counter ..and if it do not has this action in its menu try this way ..

Unseating and reseating the cartridge

1. Turn the unit on and open the lid or top cover.
2. Remove the cartridges.
3. Re-insert the cartridges.
4. Close the unit's lid or top cover.
5. Cycle the power to the device by turning the printer off for a few seconds.
6. Turn the printer back on.
7. Print a test page. If this does not solve the problem, proceed to the next section.

or try a hard reset to see if the cartridge will be seen full ..(I think this happens only with refilled cartridges..
HP Deskjet and Photosmart printers

1. Verify that the unit is switched on.
2. Open printer and remove both cartridges.
3. Unplug the power cord from the printer.
4. Wait 30 seconds.
5. Plug the power cord back into the printer.
6. Open the top cover and reinsert both cartridges.
7. Turn the unit on.
8. Print a test page. If the problem persists, the cartridge should be replaced.

HP Officejet and PSC all-in-one

1. Verify that the unit is switched on.
2. Remove the power cable from the back of the machine.
3. Wait 30 seconds.
4. Press and hold the POWER button on the front panel.
5. Reinsert the power cable in the backside of the unit.
6. Print a test page. If the problem persists, the cartridge should be replaced.

The reset with the power button kept pressed is usually for the officejets ..but you can try it ...

hello slimavocado,

. Replaced the cartridges twice
2. Aligned and cleaned the cartridge from the
computer
3. Soaked the cartridge head in hot water,
and made sure that all three colors will bleed
out of the head
4. Cleaned the cartridge contacts with an eraser
5. Cleaned the cartridge contacts on the printer
with a brush

Thanks.

Hi There

You do not mention what operating system you use. If it is Windows Vista or Windows 7, it could be a driver problem causing this (you probably worked wit XP before). The HP 970 Printer is the best part of 10 years old, and therefor drivers might be difficult to get hold of.

By the way, the HP 970 range was one of the truly better printers HP has ever made.

Here are the download links:
Windows XP
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-21823-1&cc=uk&dlc=en&lc=en&os=228&product=61818&sw_lang=

Windows Vista
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01655752&cc=uk&dlc=en&lc=en&os=2093&product=61818&sw_lang=

Windows 7 32-bit
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&cc=uk&dlc=en&lc=en&os=4062&product=61818&sw_lang=

All the best

Andre

I would try a genuine hp cartridge just to check. it sounds as though there is no air in the cartridge giving the effect of sucking on an almost empty bottle of water. Usually attributed to lousy compatable cartridges.. i bet with a genuine one in there all will be well.

Suggest you uninstall the printer with the remove hadware feature, then reinstall the drivers, download them from the internet and reinstall the printer.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=3680&tmp_task=useCategory&lc=en&dlc=en&cc=us&lang=en&product=61818

While the light is on, there is still a problem. Perhaps the paper is crooked or jammed, or you may be running low on ink. Try turning it off, leave for half and hour (checking paper etc ) then turn back on, it may have got confused with too many instructions.

That's usually caused because the cartridges need to be aligned. Alignment instructions vary by OS. Here's a list of options for aligning cartridges in Windows XP.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09657&cc=us&lc=en&dlc=en&product=61818&tmp_track_link=ot_search

Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513