Hi Ann, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with the cord reel on your DC08. I would encourage you to give the freephone Dyson UK customer Helpline on 0800 298 0298 when you have your machine to hand, so our experts take you through some quick troubleshooting checks.
If it turns out a repair is needed, we'll also be happy to discuss your options for having your vacuum serviced at home by a genuine Dyson engineer.
Just to let you know, calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.
Hi There, Ok so the hose definitely cannot be interchanged, all the dysons have a different (slightly) fitting where the hose clips to the vacuum. The head I think can be fitted from a DC19. To be sure I would buy the correct one for your model. Dyson have a bad habit of using different fittings for different models to force you into buying the proper dyson one. With the DC05 and earlier you could adapt heads from normal vacuums but they stopped it from dc08 on.
Hi Cathy,I'm sorry to hear you're having difficulties with your DC08's turbo brush. As you've already checked the machine for blockages and washed the filter, I'd encourage you to get in touch with us directly so we can provide further assistance to help resolve this.You can call us on 0800 298 0298 - our UK Helpline is available from 7am until 10pm, 7 days a week. It will help if you have the machine to hand when you call.We'll look forward to hearing from you.Best wishes,JackDyson Online Customer Support http://www.dyson.com
Hi there,From your description, it sounds as if you're referring to the floor tool - but the type of floor tool will vary according to which DC08 variant you own. It's probably best if you get in touch with us directly so we can determine which part you need assistance with. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support
Hi there,
The HEPA filter in your DC08 Animal is designed to last the lifetime of the cleaner, and should not require attention. Do not try to wash this filter, as this could cause damage.
this filter needs washing at least once every 3-6 months. Use cold water without detergent, and ensure the filter is completely dry before replacing it.
If you have any further queries about using or maintaining your Dyson cleaner, it's probably best if you get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week.
Kind regards,
Jack
Dyson Online Customer Support
Sorry to hear of your problem with your DC01. Although it sounds as if
you've already checked your machine over quite thoroughly, you might
find it helpful to visit the Support section of our website to ensure
you've covered everything:
Unfortunately, we are no longer able to supply spare parts, or carry out
service or repairs for DC01 and DC02 machines.
However, as the owner of a DC01, you can receive £100 off selected Dyson
Ball™ vacuum cleaners, or £70 off selected other Dyson vacuums. We'll
also collect and recycle your old machine.
If you have any questions about this offer or would like to discuss this
further, please call 0800 954 0153.
Hi There,
I actually posted a blog about this on my website so rather than re-write it (and its long) click on the link
How to clean your DC05 or DC08 filters
Hope this helps you out
2 the motor filter which is washable and the lifetime hepa filter that you bnever have to change.
Here are a few links to Dyson for you. if you remove the bin and cyclone top assembly (as if you were going to empty it) you should see on the body of the machine a small tab on the top of the body in between the 2 wheels. Simply lift this tab and you should find the filter. It will be a two part filter with a blue sponge and yellow casing.
For full details visit www.dyson.co.uk/support. Select Using your Dyson, or How to wash my filter from the home page, pick your Dyson vacuum cleaner and you will be able to view a step by step guide on how to find the filter and how to wash it.
There is also a post filter which is locate underneath a disc which is under the clear bin, however this filter should never need to be replaced as it should last the lifetime of the machine and it does not need to be cleaned.
I hope that this information is useful to you. If it is a vote with the thumbs up is greatly appreciated.
There are 2 filters on your dc08 the one that is under the bin is sold as being lifetime which I strongly disagree with. I work as a vacuum Technician and I would strongly encourage you to buy a new exhaust filter every 2 years. The filter at the top of the machine can be washed in normal tap water. The filter is in two pieces, the blue sponge part can just be squeezed like a kitchen sponge the other part with the colored plastic casing can be gently scrubbed with a toothbrush or similar. It is important to remember that the more often you wash the sponge part the less often you will need to was the cage. If you need to buy a new Dyson washable filter because yours won't come clean they are only $20 so just visit NelsonVacuums or VacuumSpot and have one delivered.
HI there,
By Lower filter i am going to assume you mean the one below the clear plastic dust bin. The machine you have described has a thick hepa filter (probably with a purple plastic rim) and unfortunately they cannot be effectively cleaned. If you are keen to try then I would suggest using an air compressor blowing from the top to the bottom.
What I would really suggest you do though is throw it out and replace the hepa filter with a new one. If you are in Australia I would try Vacuumspot or Nelson Vacuums.
Hi there,
The switch failing is about the most common problem for the Dyson DC08. I have made a video of how to access the switch compartment and change the motor too if needed. Once you can see the switch it simply unclips and a new one goes in. Have a look at the video I think it is pretty straightforward. If you need somewhere to buy the switch check out nelson vacuums or vacuumspot.
Please take the time to leave a testimonial, thumbs up or review. I appreciate your feedback!
HI there,
I have made a video showing how to access the motor and switch of a dyson dc08.
Have a look at the video I am sure you will find it easy to follow. Please if it is helpful take a moment to give it a thumbs up or maybe leave a comment.
If you need parts for your dyson dc08 check out Nelson Vacuums or VacuumSpot.
Hope this helps!
From your description of the problem, it sounds as though the bin inner is missing. To confirm this, if you remove the cyclone and bin from the machine, then separate the 2 pieces as if you were going to empty it, when you look at the bin assembly, there should be a circular coloured piece of plastic in the base of the bin. This plastci piece should have a large black/grey rubber seal around the top. If this part is missing, the dust and debris will not collect in the bin, instead it will collect on the filter.
If you find that this is the problem, you can purchase a replacement bin assembly (including the bin inner) from our website at www.dyson.com.
If this is not the problem and the machine is correctly assembled with no blockages and a clean pre filter, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) for further assistance.
You can go to the Dyson website (www.dyson.com) and download it for free - go to the SUPPORT section, click on HELP WITH YOUR DYSON - select your model (Upright - DCxx) and click on User Guide (Opens in new window) - you can then view the PDF document and print it out if you like.
