If your MC3300 scanner is frozen on a white background with a blue Motorola symbol and says MC33X series, you can try a soft reset to see if that resolves the issue. To do this, follow these steps:
- Hold down the power button until the scanner turns off.
- Wait a few seconds, then press the power button again to turn the scanner back on.
If the scanner is still frozen after attempting a soft reset, you may need to perform a factory reset. Please note that performing a factory reset will erase all data on the device and return it to its default settings. To perform a factory reset on the MC3300 scanner, follow these steps:
- Press and hold the power button and the volume down button simultaneously.
- Keep holding both buttons until the scanner vibrates and the Motorola logo appears.
- Release both buttons.
- Use the volume buttons to navigate to the "Factory Reset" option, and then press the power button to select it.
- Confirm that you want to perform a factory reset by selecting "Yes" using the volume buttons and pressing the power button to confirm.
- Wait for the scanner to reset and restart. This may take a few minutes.
If a factory reset does not resolve the issue, you may need to contact Motorola's customer support for further assistance.