20 Most Recent
Quinny Buzz 3 Stroller Questions & Answers
Quinny buzz 3 seat unit
Hi Laura,
Unable to advise what might be causing the issue without being able to see the product.
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
Need to replace foam but dont know how to chang it
HiFoam has ripped off from where?If it is the handlebar foam this is not available as a seperate spare part item. To replace it would mean replacing the handlebar. This is a Level 3 repair so the pushchair would need to come in for engineers to provide replacement due to the safety implications of it being incorrectly fitted.Please visit www.quinny.com and select the country you're in and use the "Contact Us" tab on right side of screen for your enquiry to go to the customer care team in your country who can provide further assistance with this.
Were can i find different color wheels for my quinny
HiStandard Quinny wheels were silver in Europe til 2012 range, the 2012 and 2013 European range has black wheels.Availability on silver or black hub caps depends on which country you're in. Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care department for your country who can advise on costs and availability.
I need spare bolts for my quinny buzz 3
HiYes replacement bolts are available. If you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please go to www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the page to get in touch with the customer care team for your country.
Can my quinny buzz 3 from 2008 be repaired?
HiThe initial reaction for the front wheel issue would be that a build up of dirt and grime is causing it to misperform. We would recommend a thorough cleaning of the front wheel unit with furniture polish or dry teflon spray (found in the laundry aisle of larger supermarkets) You can also book in the chassis for inspection / repair work required on 01284 413 141 Mon-Fri 8.30-4.30 (Excluding Bank Holidays) Also to obtain replacement central hinge screws you can contact this number and we will be happy to assist.
When the baby is in the stroller, the stroller unsnaps and begins to fold. What is going on?
I think your problem is that the chassis does not lock into place (if this is a quinny stroller we had a similar problem a few times). Just open up the chassis, let it go all the way up, and then firmly lift the handle holding the frame down, until you hear the frame click -- that means it is locked into place. Then you can insert the seat in place and it should not fold down on you. Put some pressure on the seat and if it still folds down, then the locking mechanism is bust and you can take it to the dealer to have it checked. Good luck!
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