20 Most Recent
Amazon Kindle DX Questions & Answers
Need a contact number for a purchase
Amazon has sent you a confirmation of purchase with deatls and always states RETURN policy. First contact them about the problem and take steps they suggest.
I have a Kindle DX. I turned it on today and it
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
None of my books will
Hello.
From Kindle Support :
To move previously deleted content from Amazon.com back to your Kindle,
Whispernet must be on.
From Home, select "Archived Items." This shows all of the
content stored at Amazon.com. Underline the item you want to move back to your
Kindle and move the 5-way to the right to start the transfer. In under a minute, the
item re-downloads into your Kindle and appears in the list of content in Home.
Hope this helps.
Kindle DX screen cracked
Amazon is aware that there is a problem with fragility of the screens on the Kindles. At first, they were getting a LOT of criticism for stonewalling on this issue, then they turned around 180 degrees and decided "the customer is right." If you email customer support through the Amazon website, they may offer to replace your entire unit for free (they did for me). They ship you a new Kindle, and you use the packaging and enclosed label to send the broken unit back so they can "study it and see what went wrong." If you have personal documents (e.g. PDF files) you'll need to store them on your computer before sending the unit back. For books bought through Amazon, though, they will automatically download them to your new Kindle when you register it.
DX fully charged ... cannot turn it on
Try holding the on-off switch to the right side ('on") for at least 30 seconds, then releasing. This is the latest procedure for a "hard reboot." If this fails, you may have a bad connection somewhere inside. Contact Amazon customer support (the number is on the website) and they will probably tell you they'll replace the unit. (They send you a new Kindle, you use the same packaging and the enclosed label to send the old one back.)
How do i get ride of about:blank
In the url box when you're on silk? (Internet) If so, you can simply click in the url box and retype the url you want to visit. Or, you can close the tab and open a new one, or simply close the tab, it should take you to either a default website or back to the home menu, depending on the age of the programming.
Kindle Paperwhite has virus - about:blank How do we get rid of it?
You will be the first person in history to have imported a virus onto a Kindle Paperwhite. Congratulations!
Alternativly you just pressed things wayyyy too fast and confused the poor thing.
Check you have charged it for at least 30 minutes.
Press and HOLD the power button in the ON position for a slow count of 30.
Ignore whatever happens and just keep it held on.
Now go drink a cup of tea and let it calm down.
Now touch the power button as normal to turn on.
Tablet frozen
If it is a Kindle - Call Amazon Kindle Tech Support at (866) 321-8851
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