Polaris 380 In Ground Pool Cleaner - Answered Questions & Fixed issues

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Polaris 380 wheels not turning

If your Pol wheel sometimes stops turning and you could force it half a turn to make it go again. Chances are that you have the same problem as mine: HAIR GETS AROUND THE AXIL OF THE DRIVE WHEEL. This can be fixed by first removing the wheel cap with a flat head screwdriver, then remove the retaining clip that holds the wheel in place. (Be careful not to lose the clip!). Remove the wheel and remove the hair around the axil. Put things back in reverse order. You are set.
8/6/2021 12:22:39 AM • Polaris 380 In... • Answered on Aug 06, 2021 • 1,323 views
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O k

3/17/2015 5:16:39 AM • Polaris 380 In... • Answered on Mar 17, 2015 • 305 views
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How does polaris work

It is a random traveling, in the pool, cleaning unit. It can either be driven by water flow without a booster pump, or by pressure, which would require an additional booster pump. This will be plumbed so that its intake comes off of the main pumps return line and then a dedicated discharge line to feed the in pool cleaning head. There are different types designated by a 3 digit model number. x80 = needing a booster pump and x60 - no need of booster pump. These work off of the return lines coming back to pool from main pump. All of the in the pool return fittings will need to be dramatically reduced down except for one (1) where you feed the unit from. Then there are suction style that plug into a skimmer or dedicated suction port. These will bring debris directly into the pump hair & lint pot basket and the finer stuff into the filter. Where the Pressure style cleaners have their own catch bag. Another cool thing is they are equipped with a "Back Up Valve" this little doohickey will pick up the unit every 4-6 minutes and get out of any stuck predicament, like steps, ladders, corners, etc. and send it back on its way in a different part of the pool, pretty cool huh? Good luck Check this out:
3/16/2015 7:11:51 PM • Polaris 380 In... • Answered on Mar 16, 2015 • 118 views
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Why do I have Bubbles coming out of the polaris hose where it connects to another part of the hose?

Your main pump is sucking air in somewhere? Or... You filter is way too dirty, needs cleaning.
3/16/2015 7:00:57 PM • Polaris 380 In... • Answered on Mar 16, 2015 • 1,732 views
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What is a backup valve

Should be located one hose length back from cleaner head. Sort of tear drop shaped in-line with the hose. It has a gear inside that changes water flow so the unit will lift off pool bottom every couple minutes in case it gets stuck in a corner.
3/15/2015 5:16:54 AM • Polaris 380 In... • Answered on Mar 15, 2015 • 236 views
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Why does my polaris 380 travel with its nose up

go to the back there is a jet put it in the 11 oclock position it will be fine
8/27/2014 2:10:51 AM • Polaris 380 In... • Answered on Aug 27, 2014 • 746 views
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Why on a polaris 380 would water pour out of pressure relief valve and not make it to vacuum

check inline filter or check to see if hose is collapled sometimes the bend where they go into the polaris
8/9/2014 2:24:49 AM • Polaris 380 In... • Answered on Aug 09, 2014 • 2,483 views
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Polaris 380 won't go forward

My polaris 380 is stuck in backup mode. Fliter screen is fine and wheels do turn.
5/18/2014 1:09:57 PM • Polaris 380 In... • Answered on May 18, 2014 • 288 views
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Polaris 3900 Sport - wheels move very slowly.

take the body off after taking out of pool there should be a adjustment to tighten up the chain sometimes the hoses on the inside come off try these things
4/19/2014 4:24:36 AM • Polaris 380 In... • Answered on Apr 19, 2014 • 1,637 views
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Hayward great white just spins in circles

Could you clarify the exact model? The picture shows a Polaris 380, and the Great White is built by Sta-Rite/ Pentair,(now sold under the name Kreepy Krauly), not Hayward. Confused yet? Don't feel bad, I am too!
9/17/2013 1:27:07 AM • Polaris 380 In... • Answered on Sep 17, 2013 • 1,149 views
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Polaris 380 stand on nose while on will not move off

There are several things that you can check on these automatic pool cleaners to try and correct this problem. First, make sure that the filter bag is not full. A weighed down bad can cause the cleaner to tip onto the nose. If there is water in the head float, you will need to replace it. Make sure your hose floats are spaced correctly so that they are not causing the cleaner to float incorrectly.
6/11/2013 11:03:13 PM • Polaris 380 In... • Answered on Jun 11, 2013 • 4,312 views
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Atv keeps back firing

sounds like the fuel mixture is too rich, check for a clogged air filter
4/3/2013 1:22:43 AM • Polaris 380 In... • Answered on Apr 03, 2013 • 203 views
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How many jets does the 380 have that may need to be cleaned, I see 3

It sounds like you have a clogged drive turban jet or an internal hose has popped loose. I normally tell people to double check the backup valve to verify that it has been installed the right way (widest part toward the wall,)There is a total of 6 jets, three vacuum jets blow debris into bag, one thrust jet bows water out of the nozzle on back of unit, one drive jet that operates the drive gears and one operates the sweep tail.It is best to disassemble down to the "water management system" listed above and rinse well, shaking it in all directions. Any small debris can clog the jets, including ants!
2/25/2013 6:41:51 AM • Polaris 380 In... • Answered on Feb 25, 2013 • 363 views
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Turns on its side

Pull your head float off and shake it to see if it has water in it. Most of the time replacing the head float will resolve this. Check your hose floats also for condition and proper spacing.
1/6/2013 10:09:40 PM • Polaris 380 In... • Answered on Jan 06, 2013 • 300 views
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Polaris 280 wheels do not turn when pump is running, turn freely when it is in my hand

Check that your back up valve was installed in the correct direction. It is easy to get it backwards. The narrower end should be closest to the polaris. If that doesn't help let me know and we'll get into more detail.
1/5/2013 5:46:54 PM • Polaris 380 In... • Answered on Jan 05, 2013 • 839 views
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Have had my current Polaris 380 for around 6

It is likely a coincidence but you may have a restriction of the water downstream from the device. This would cause a higher pressure and might therefore add to the stress on the backup device. Regardless of the cause you still need to new backup valve or a new part to replace the part that split. They are not hard to replace if you can get it apart.

If you have trouble getting it apart you can bring it down to Leslies Pool Supplies and they can put it back in order for just the price of parts.

I hope this helps.
9/6/2011 12:48:16 AM • Polaris 380 In... • Answered on Sep 06, 2011 • 531 views
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Have had my current Polaris

I think it is a coincidence. On the other hand, there could be a restriction downstream causing the pressure to be too high. I would check for this but either way you will need to buy a new one. I hope this helps.
9/5/2011 10:16:48 PM • Polaris 380 In... • Answered on Sep 05, 2011 • 156 views
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I have a polaris 380.

If all the belts, bearings, shafts, etc are in order and the wheels don't turn then the turbine is not providing power to the system. This turbine is under a cover inside the cleaner. Remove the cover to inspect it (look for any mechanical problems). You can also connect water pressure to it at this time to see if the jet that turns it will make the turbine turn. If the turbine is being hit by a jet of water it should turn if the friction in the belts, bearings, shafts, etc. is not too high.
7/7/2011 1:21:38 PM • Polaris 380 In... • Answered on Jul 07, 2011 • 320 views
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My polaris is standing on

Make sure that the pool cleaners filter bag is not full of debris. It is likely that you have water in your float head. Remove the head float and shake it. If you hear water in it, you will need to order a new one. order a new one. Make sure that your hose floats are spaced evenly. Your thrust jets are probably not correct, which could make the directions not function properly. Try adjusting the jet and making sure that the sweep hose is sweeping properly.
5/26/2011 4:07:43 PM • Polaris 380 In... • Answered on May 26, 2011 • 348 views
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My Polaris 380 just stop

Check several things if these pool cleaners stop moving. Check the filter screen in the in-line filter and clean, if necessary. Clean the skimmer basket, pump basket, and pool filter. Check all of the hoses,
connections, and swivels for leaks that could cause loss of water pressure. Make sure that your wheel RPM is between 28 and 32. Adjust your thrust if necessary to get RPM to that level.
9/30/2012 4:57:07 PM • Polaris 380 In... • Answered on Sep 30, 2012 • 809 views
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