Hi from retired Englishman in SW France,
2 things- conditioner and filter. Conditioner first!
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in
BOLD ;-0)
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Remove the complete drawer. To do this you will have to do one of the following-
- Top catch-
push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
- release the catches underneath (our daughter's Indesit) or
- lift upwards on the tray as it is coming out to clear the lip underneath.
One of those should enable you remove it
???
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
Filter
Had the same problem with our Bosch, cap would not even turn!
Suggestions-
pour anticalc/limescale fluid into any gap there is around the cap. Empty the machine and you can switch it off providing the door is open! Then pour the contents of at least 2 sachets of proprietary anticalc powder/liquid into the drum direct together with a kettle full of boiling water. Leave overnight at the very least. The following day run just a spin cycle as then there will be no water diluting the mix. This mix will go through the filter and motor and is likely to help release the filter/cap. If you feel like it, do the overnight again. If nothing else it will ensure that the heater element is clean!
I had to spend a couple of hours gently turning the cap back and forth until it finally released its hold- but the filter did not remain attached to the cap by its rubber ring. More patience, anticalc fluid and all was revealed!
I now run an anticalc clean regularly............which reminds me..............!
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C