20 Most Recent HP LaserJet CP1515n Printer Questions & Answers

How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

? Restore defaults-used to reset all customer-accessible menu settings back to the factory default
settings (except language) via the control panel or software
NOTE: This service menu item does not reset factory-settable settings, including formatter
number, page counts, factory paper settings, language, and so on.
NOTE: Before restoring defaults, print a menu structure report and a configuration page. Use the
information on these pages to reset customer-specific settings.
CAUTION: All HP Jetdirect settings are also reset. Be sure to print a configuration page before
restoring defaults. Make note of the IP address that is listed on the Jetdirect configuration page. You might need to restore the IP address after performing a cold reset.
Restore the factory-set defaults on the (HP Color LaserJet CP1510 Series Printer

1. Press OK to open the menus.
2. Use the Left arrow or the Right arrow button to select Service, and then press OK (Select).
3. Use the Left arrow or the Right arrow button to select Restore defaults, and then press OK.
The product automatically restarts.

you should check transfer belt or fuser unit.

For older versions of Windows (98+ME), try the HP Color LaserJet 5/5M PS 9X driver - it works for me on ME on a CP1514N

Hi there, my name is Lisa and I'd be happy to help you with your LaserJet CP1515n. The following document will help you to troubleshoot the issue you have described: HP Color LaserJet CP1215 CP1217 CP1514n CP1515n and CP1518ni Printers One... I took a second look and found this one too: HP Color LaserJet CP1514n CP1515n and CP1518ni Printers Resolving Print... I hope this helps. I work on behalf of HP.

Hi Joshuachidem, If you are not a technician then it can be tricky... They are not a user replaceable item, so I would recommend getting a trained HP tech to replace it. If you have a new fuser and you still want to try it, just let me know... Cheers John

depending on the driver installed on the printer if its ps (post script) try the following.

1. In Control Panel, open the Printers (or Printers and Faxes) folder.
2. Right-click your PostScript printer, and then click Properties.
3. Click Printing Preferences, click Layout, and then click Advanced.
4. Double-click PostScript Options, and then click TrueType Font Download Option.
5. In the True Type Font Download Option box, click Automatic. If Automatic is already selected, click Outline or Bitmap.
6. Close the Printer Properties dialog box, and then close Control Panel.
7. try printing out again. I hope this helps
8. http://h10032.www1.hp.com/ctg/Manual/c01070718.pdf user manual if it helps.