20 Most Recent KitchenAid KSRS25IL Side by Side Refrigerator Questions & Answers


I had the same problem when switching to Pur filters. There are two curved wedges inside the end that hold the filter away from its connection. It turned out that they were just a little to short, putting the end of the filter to close to the connection, and that's all it took to restrict the water flow. I went to the hardware store and found a thin plastic washer that would add some space (it was for a faucet diverter of some kind, thinner than a dime). It added just enough space for good water flow. Another benefit was it helped stop the icemaker line from freezing. A simpler solution might be to make sure to get factory-original filters.

KitchenAid... | Answered on Aug 17, 2018


either the relay on the side of the compressor is faulty or the compressor hs short internally

KitchenAid... | Answered on Feb 10, 2018


I would contact Hotpoint direct for this one. It sounds like a design fault to me.

What I think may be going on is that the cubes are melting too much, then refreezing lower down.

Set your freezer to -18, and the fridge to +2 and see if that changes things any.

Check seals in that area. Where is the moisture coming from to generate the frosting? - Is the location high in humidity?

KitchenAid... | Answered on Mar 21, 2017


I suspect the water valve is not shutting off complete enough and is leaking by out the dispenser. You will likely need to replace the water inlet valve, accessed from the back of the refrigerator.

KitchenAid... | Answered on Jun 21, 2014


There is control panel on top of the fridge side.

KitchenAid... | Answered on May 31, 2014



Why is there ice buildup in your freezer compartment?


Small ice droplets on the freezer walls and back panel are normal.

If frost is building up in the freezer compartment, check for the following:
  • Frost is likely to build if the door is left open for a period of time. Make sure the doors are closing completely and are not blocked by something between the door gasket and cabinet.
    See also: Door not closing completely.
  • Is there frost buildup around the exterior doors or on the ceiling? See explanation below.
  • Is there ice stuck in the delivery chute (if applicable)? See explanation below.
Frost buildup around the exterior doors or on the ceiling
Frost buildup in these areas suggests an air leak, likely due to a gasket problem. The door gasket should seal all the way around on both doors. Make sure that nothing is between the gasket and cabinet when the door is closed.
if working correctly the automatic defrost should run properly again

KitchenAid... | Answered on May 31, 2014


I have a similar problem, I have the same model number, mine is too cold in the the refrigerator but has the same " whirring/click noise" .I have removed the back cover and observed the condenser fan motor cycling on and off in 10 second or so intervals. the compressor is not trying to start so my guess is the control board is bad. I was hoping you have solved your problem before I buy a $250.00 part or a new "Frig" this one is 8 years old.
Lil help?

KitchenAid... | Answered on Jan 13, 2013


YAP.keep flushing.change filter.check water supply.(clear or not).hope this helps.Ali

KitchenAid... | Answered on Jun 26, 2012


sound like you are not having a a algae issue. algae is highly identifible generally black or lime colored sounds like you my have an issue with you water inlet vavle or inlet tubing and water tank detriating

If you need further help, reach me via phone at https://www.6ya.com/expert/marlon_56d9a24f02585258

KitchenAid... | Answered on Jun 19, 2012


first, get your manual here:http://www.kitchenaid.com/custserv/service.jsp

The manual describes a wire arm which should gauge the amount of ice your unit produces. That arm is improperly set up or missing. The switch it controls may be defective. Have a look.

KitchenAid... | Answered on Jun 09, 2012

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