20 Most Recent KitchenAid KP2671 Professional 6 Series Stand Mixer - Page 4 Questions & Answers

See my post at:http://www.fixya.com/support/t6519821-planetary_assembly_fell_off

Braun Coffee Grinder Mill Part - theEssentials.com Shop theEssentials.com for a wide variety of

you can get your part from the manufacturer (there are no parts on eBay for this unit)I looked it up for you, but if your not definite then you can call their customer supportthe number is at the top of the page in the link belowhttp://kitchenaidpartsonline.partsquik.com/index.php?main_page=part_finder

If you have the burnished paddle (silver, not white) then it is not dishwasher safe. If you've run it through the dishwasher, it will discolor, but shouldn't affect the performance.

hi

there is a ring clamp on top of the main worm follower gear on the drive shaft. you might not see it due to the grease.

you need to get one of those weird little pliers with points on them to spread the ring clamp to remove it. Then the gear is just friction fit on the shaft...it's pretty tight. I carefully used a screwdriver to slowly separate the main follower gear from the lower gear and it goes up the shaft....

after a bit you can wiggle the follower gear by hand and it will come up. Then you can see there is a pin holding the drive gear underneath it in place. The pin in my mixer was actually bent (must have been some tough dough).

then you reverse the process to put the gear back on -- except that the top follower gear has to go on the pin in the right orientation or the ring clamp won't fit.

buy your parts from mendingshed.com

hope it helps.

Open the Transmission Housing and remove the two screws holding
the Motor. Lift it off the gears and test run it by itself. The motor
should run normally at different speeds. If it does, then you can move on
to the gears. Manually turn the Worm Gear and make sure nothing got jammed.
The Bevel Gear should turn smoothly.

Get a copy of the Repair Part List for your model at Kitchenaid.com
Grease inside the Planetary Assembly (the shaft is tight fit to the Planetary
plate at the factory and is not designed to be taken apart, so do not use
any hard object such as a screwdriver to separate them) over times can
turn to liquid and leak down the bowl. Removing the Planetary assembly
and adding Kitchenaid Food Grade Grease is not a task for a novice.
To properly remove the Planetary Assembly, you must work from inside
the Transmission Housing: Remove in this order: Retaining Clip(25), Bevel Gear(21),
Retaining Pin(18), Worm Follower Gear(19). Use a soft mallet to tap out the Shaft
of the Planetary Assembly(15). Re-assemble it in the reverse order.
Note: The Bevel Gear is extremely tightly fit on the shaft, and a pin punch
must be used to remove from the shaft.

There is a dealer on eBay selling it right now (New). Search for
KitchenAid Stand Mixer Planetary Assembly White 9708172

Your Flat Beater, Wire Whip and Dough Hook attachement ends should
look the same. They are inserted onto the beater shaft and held in place
by a single pin. The reason you cannot attach the dough hook to the
beater shaft because it is the wrong hook for your particular model.

The only part that consistently wears out is the Worm Gear Follower located inside the Transmission housing. The teeth are wearing out and becoming chipped. The clicking noises you hear are made by the Worm Gear banging on the Follower. All the teeth of the Follower are now damaged and the Planetary stops rotating.
Removal and replacing of the Worm Gear Follower is no easy task. Let me know if you need help. (Do not try to remove the Planetary assembly by forcing it with a screwdriver. That is not how it's done.)

The Planetary plate comes attached to the shaft from the factory. It is not supposed to get
loose and come apart but it often does due to the mixer's vibrations and the user's constant
attaching and removals of the flat beater, wire whip or dough hook onto the beater shaft.
Try to remove the Planetary plate first : Gently rock it from side to side while pulling on it
to separate from the shaft. Notice the groves on both the shaft and inside the planetary
housing. That is how they are attached to one another at the factory (just friction, no screws
or pins). Now for a permanent solution:
Take a trip to Home Depot or Ace hardware and buy the J-B Industro Weld Compound
(Not the 5 minute type). Mix an equal amount from both tubes (Black and Red). Use a Q-Tip
and apply a thin layer of the mixture on both the shaft (grooved section) and inside the
planetary housing. Now re-attach the planetary plate to the shaft. Use a long strip of duct tape
to hold the plate in place (to prevent it from falling back out). Allow the epoxy to dry overnight
or at least for 8 hours.
The Planetary assembly is now permanently attached to the shaft of the mixer.

I have fixed many mixers with the same problem. The only part that consistently wears out
is the Worm Gear Follower located inside the Transmission housing. The teeth are wearing out
and becoming chipped. The grinding noises you hear are made by the Worm Gear and the
Follower. As time goes on, the metal filings from the damaged follower will eventually destroy the Follower and the Planetary will stop rotating.
Sooner or later that gear need to be replaced. Also remember to use new Grease after
a new gear replacement (metal filings from the old gear will damage your new gear)

Hi

You can buy the part from any of these links:

Link 1

Link 2

Link3

Hope this helps...please post back for further assistance.

Daniel

Hi BHENDERSON_C, sorry to hear about your mixer’s malaise. The Planetary should not fall off! Something has failed inside the transmission housing to allow the planetary to drop from the head. It may not be evident from the planetary assembly, so you need to get ‘under the hood’ to find the point of failure.
It would be helpful to have the correct Parts List manual on hand when you start to disassemble your mixer. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> and enter the 6 character model number, in your case, KP2671, and for starters, select the last file, KP2671XWH3.pdf (325.07 KB), of the 24 listed under Parts List (24) (NB: There are five different model versions of this manual, so check to see that it matches your mixer model. If it doesn’t try a different version).
To disassemble your mixer you will need a regular and Phillips screwdriver, snap-ring pliers, a small drift pin punch and a small hammer. By using the exploded views in the Part List manual, you should be able to disassemble, inspect, identify and replace broken/worn parts, and reassemble your mixer. The Parts list manual doesn’t provide that step by step assembly instructions that would be nice to have, but just a general idea of how all the parts fit together.
Turn to pages 4 & 5, titled: “Case Gearing And Planetary Unit” which shows you an exploded view of all the mechanical parts and assemblies for your mixer. You will need to remove the Transmission Housing and remove all the grease from around the gears to clearly see the parts. Inspect the grease for debris. I expect you’ll find pieces of the retaining clip and retain pin that hold the planetary to the mixer head somewhere in the grease.
After you’ve determined which parts failed, you will want to order replacement parts. Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Also, here are links to three excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

• http://www.artisanbreadbaking.com/discussions/kitchen-aid.htm
• http://www.neilcrockett.com/mixer.htm
• http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble, troubleshoot, determine appropriate repair parts and reassemble your mixer to get it working again. Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! – hslincoln

A small screwdriver or needle nose pliers will work to remove the cir-clips that hold on the shaft.

First thing, check the Hall Effect Sensor (part # 9703312) to make sure that it is seated snugly AND properly!  The Hall Effect sensor measures the speed of a tiny rotating magnet and basically tells your mixer how fast it should rotate.  I was experiencing the same problem that many others have described here--my mixer would go really fast no matter what speed I put it on and it would shut off after five seconds. I came to the FixYa site and saw that one solution that seemed to work was to replace the Hall Effect sensor.  So I went to a local hardware store and purchased a new Hall Effect Sensor for about $13.  After I replaced the "defective" sensor, my mixer still did not work.  So, I started experimenting with the three prong orientation of the control board--this can make a big difference. After a little trial and error, I found the correct orientation for the sensor and my mixer worked good as new!  But I was curious to see if the improper orientation was the cause of my original "defective" sensor.  So I put the "defective" sensor back with the proper orientation and THIS ALSO FIXED MY SPEED PROBLEM! There was nothing wrong with my original Hall Effect Sensor at all--it simply was not snugly or properly seated!  I'm not sure how it happened--possibly over time the sensor prongs may have become unseated from the vibrations of running the mixer on high speeds--but my original Hall sensor was not seated properly or snugly.  So before you run out and buy a new Hall Effect sensor make sure that the original one is not only snugly seated but also properly oriented!  If I knew how to add digital pics, I would have put pictures in my comments to clearly demonstrate what I found.  Unfortunately, I am not sure how to do this.   To sum this up: 1. Download the parts information and diagrams from the Kitchenaid site and find the Hall sensor (part # 9703312).  2. Make sure that the Hall sensor is firmly attached on both ends.  The actual sensor should be located next to a tiny magnet and this end needs to be securely seated.  And the other end of the Hall effect sensor has three small prong holes which also need to be firmly and corrected seated to the control board! Bottom line, my mixer is working like new and I put the original Hall Effect sensor back in the mixer. I'm going to hold on the new one as a backup...you never know.

nice machine!! enjoy using it. I assume you have no problems with it since no problems are described!!