There is a blend door that regulates where the air will come out of depending on where you set it on . Sometimes this blend door is operated on vacume from under the hood in the engine compartment if this vacume line breaks or is broken then you will have the problem you just described.Check for a broken vacume line. If the blend door is electrically operated check to see that you have voltage to the blend door motor if you have voltage then chances are the motor is bad and needs to be replaced also check the gears to the blend door most are plastic and some tend to strip. The blend door is located inside under the dash it may have a vacume line connected to it or a electrically operated motor but it should be located on the air duct some where you just have to look and know what your looking for. If you do locate it you can always move it manually with your hand to know that this is where the problem is at good luck and hope I helped you.
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