Hello, I hope this helps. If no change then you probably have a hardware/ wiring issue and the dvd player may need to come out. Please advise
1.
Confirm the DVD RSE system is inoperative. (blank screen)
2.
For vehicles with Toyota
navigation system: Perform the following procedure to turn OFF the RSE Lock function.
A.
Press the INFO switch on the navigation unit.
B.
Press the "Screen Setting" touch button on the navigation display.
C.
Under the "Rear Lock" option, press the "OFF" touch button and then press "OK" in the upper right part of the display.
D.
Press the DVD switch on the RSE system (if a DVD is NOT already in the player, insert one) and confirm screen is ON and the system will play DVDs.
3.
For vehicles without Toyota
navigation system: Perform the following procedure to turn OFF the RSE Lock function.
A.
Push the Audio Control knob multiple times to cycle through the various options (Bass, Mid, Treble, etc.) until "REAR LOCK" is shown on the screen.
B.
Turn the Audio Control knob so the display says "OFF" next to "REAR LOCK".
C.
Press the DVD switch on the RSE (if a DVD is NOT already in the player, insert one) and confirm screen is ON and the system will play DVDs.
4.
If the above procedure resolves the concern, explain the system operation to the customer.This procedure is described in the Audio/Video" section of the vehicle Owner's Manual.
5.
If the above procedure does NOT resolve the concern, perform RSE diagnosis using the Technical Information System (TIS), 2006 model year applicable vehicle Repair Manual.
