Kenmore Refrigerators - Recent Questions, Troubleshooting & Support


One thing it could be is that the water solenoid not closing completely. Water drips from fill tube into icemaker and freezes, not allowing any water to get through. This is fairly common and with a couple of tools, you might be able to fix it yourself if you're handy. Could be other causes too, this is the one i'm familiar with.
UPDATE> If the water filler tube that empties into the tray is frozen solid, then it;s probably the water solenoid (not shutting off).. And you want to avoid cycling the system (the heating element coming on) without water in the tray. That's what i saw in a video. Hope that helps.

Kenmore... | Answered 2 days ago


Great advice from medeer, I had the same ER DH error code, and my refrigerator began to warm up. I replaced the defrost thermostat assembly part # 6615JB2005H which is located inside the freezer, on the right side behind the white plastic panel. I accessed it by removing the freezer door, all components inside the freezer, and the tracks mounted on the sides of the freezer. Be careful when removing the white panel because a fan is mounted to the left side of the white panel and plugs into the back left side of the freezer compartment.
Found the green technical data sheets under the refrigerator in a small plastic bag near the front.
My refrigerator is 20 months old, just a few months past the warrentee,

Kenmore Elite... | Answered 2 days ago


Could be water valve defective, or ice maker defective. That’s assuming your freezer is maintaining temps cold enough for IM to function

Kenmore... | Answered on Mar 12, 2019


CALL YOUR LOCAL REPAIR SERVICE IT NEEDS TESTED AND WE CAN NOT DO IT FROM HERE

Kenmore... | Answered on Mar 08, 2019


Only needs to go down to 20 f

Kenmore... | Answered on Mar 03, 2019


Make sure there is air flow between the two. The freezer cools the refrig. Make sure there is nothing blocking the vents

Kenmore... | Answered on Mar 03, 2019


check that the drain hole is not blocked,in the freezer compartment,i use a piece of curtain wire to clear it

Kenmore... | Answered on Feb 28, 2019


Take out the ice bucket and check the metal arm and make sure it moves freely. Ice may have gotten stuck.

Kenmore... | Answered on Feb 27, 2019

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