Electrolux Refrigerators - Recent Questions, Troubleshooting & Support


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They are all online. Only those with electronic displays have some sort of reset. Normally, disconnecting the power for a few minutes is an acceptable reset.


Electrolux... | Answered on Mar 14, 2019

Is the auger stuck? Are you able to take out the ice bin if so take it out and see if you can spin the auger maybe even empty out all the ice and put bin back in and see it you can hear it spinning. If not it may be a board or motor issue.

Electrolux... | Answered on Mar 06, 2019

Most likely it has a computer board and no mechanical timer.

Electrolux... | Answered on Feb 27, 2019

Maximum efficiency is achieved when there is the greatest difference between high side and low side provided the low side stays under 30 psi or so. The low side pressures must stay low enough to cause the refrigerant to change states in the evaporator. If you see frost on the compressor suction line, there's too much refrigerant, and you'll overload the compressor. The correct approach, if you have the equipment and it sounds like you must have a gauge set but you need recovery to do this right, is to evacuate the sealed system, (a tight system will hold a vacuum overnight, but an hour is a good test if you suspect any leaks) and refill with the exact amount of refrigerant (by weight) as indicated on the ID tag.. Any system that will not perform when filled to that specification has either a bad valve in the compressor, or a restriction caused by contamination. Contamination is usually from moisture (humidity) introduced into the system by improper servicing, but is usually relieved if the system is under vacuum long enough to boil out the moisture. If the compressor is the culprit, it's usually game-over.

Electrolux... | Answered on Feb 02, 2019

sounds like the paddle you push to dispense the ice and water is sticking,if there's a rubber pad there try moving it to see if it frees it up,if not it looks like you have to replace the whole part 242100018 go here to see it

Electrolux... | Answered on Jan 14, 2019

The motor should cut in and out as controlled by the thermostat. Assuming your freezer is actually working and is cooling down, try the following. If you turn the thermostat down you should hear a click and the motor should stop. If there is no click before it gets to the lowest setting then either the thermostat is faulty (so won't cut out) or the freezer has not dropped to a temperature that is registered by the thermostat (it is too warm). A faulty thermostat is indicated by excessive freezing because it doesn't know when to stop the cooling process. A freezer that is too warm means the cooling process is ineffective and may, for example, require re-gassing.

Electrolux... | Answered on Jan 09, 2019

Have you any means to measure the fridge / freezer temperatures, which should be 5 degrees C and -18 degrees C respectively - (put a cup of water into the fridge for 24 hours then test that temp)
If the temperatures are above that, this is an alarm code condition and you will need to look at the operation of the cooling system. For example, is the motor running constantly? can you hear a circulation fan running in the freezer cabinet when the motor is running? Does there appear to be a buildup of ice at the rear of the freezer cabinet panel?
As a first aid sort of check, try removing the food from the freezer and turning everything off for 24 hours which should manually defrost the unit. If everything works ok afterwards, but then fails again a day or two later it may be an automatic defrosting problem.
If the compressor is running 24/7 and getting very hot, you may have major cooling system faults which will require a service engineer call - or replacement!

Electrolux... | Answered on Nov 19, 2018

This is an alarm code condition, and if you are saying the internal temperature is ok, i.e. -18 degrees C, it may be a problem with one of the internal temperature sensors. In these conditions the freezer reverts to a timed on and off situation to preserve frozen food, and ignores temperature measurement from the sensors. It is possible to test the sensors from the control electronic PCB but will probably need a Electrolux technician to do this. If the internal temerature is above -18 C then could be a cooling system fault.

Electrolux... | Answered on Nov 19, 2018

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