Question about Samsung RF4287HARS French Door Refrigerator

7 Answers

Samsung Refrigerator Error Code 1E or IE

Noticed this error just after doing a kitchen sink plumbing repair with the water supply line turned off to the ice maker. I don't know if this is related to the problem or not. I have tried pressing the test button inside the ice maker. Also unplugged refrigerator for about 35 minutes. 1E or IE error code does not go away. The unit will dispense water and cubed ice (the setting it was last on) - cannot change to crushed or use touch screen at all. Unit seems to be cooling and freezing normally.

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  • Randall Wilen Aug 20, 2012

    I pulled the refrigerator out from the wall to check the water supply lines. I discovered a sticker on the back with the list of error codes. So it is "1E" - the "E" is always part of the code. The "1" is for FZ sensor error. I believe this to be the FlexZone drawer as the temperature does not display anymore. Will be checking for parts.

  • Reddog
    Reddog Sep 25, 2014

    1 E is the freezer sensor error code. The chumps at Samsung want you to schedule a repair tec to come out and push the upper left and upper right corners of the display panel at the same time and hold for about 15 seconds to reset the panel if there is not a problem. The code will return if there is a problem and service is needed if indeed the sensor failed. A power outage often triggers error codes when there is not a problem.

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I'm not sure what all the wild goose chase answers are all about, but you guys are WAY overthinking this and not solving the problem. I'm a 45 year old stay at home mom, decidely and possibly forever "un-handy". The solution is simple, as I just administered it this morning after a self-imposed power outage: Press the "Energy Saver" + "Lighting" button simultaneously for 3-5 seconds and you should be back in business. When this happened on a previous occasion, we had a repair guy come out, although the fridge was operating perfectly bc we weren't sure if that error message was indicating something important. Well, I felt like a schmuck when the guy showed me how to reset the panel (and we were both a bit irritated that phone tech support didn't do a better job of level 1 troubleshooting). So there it is...if your fridge is working fine but showing 1E, press Energy saver + Ligthing at the same time (you may need a flashlight since the panel will be dark).

Posted on Jan 13, 2013

  • 18 more comments 
  • Paul Crawford Apr 20, 2013

    You may be unhandy but you solved my E1 error issue. Thank you so much.

  • Susan May 07, 2013

    TThank you so much for the post. After having our electric meter changed 1 E showed up on our fridge... Samsung said we needed service but since something like this happened before and our fridge was stuck in demo mode I checked the internet and thanks for solving our problem!!!!

  • vince Jun 08, 2013

    ours had the IE error from changing the meter but you solved out problem thanks

  • Bill Branning
    Bill Branning Aug 15, 2013

    My "1E" code displayed after a power failure. It would not reset until 6 hours later. The fridge & freezer are both working. but the panel temp are blank and no panel selections respond.

  • Bill Branning
    Bill Branning Aug 15, 2013

    I suspect my "1E" code is caused by the freezer temp sensor which has broken off. I plan to splice the connector wires back together tomorrow.

  • Bill Branning
    Bill Branning Aug 15, 2013

    Well - after 12 hours all functions now work normally except the freezer temp sensor.

  • Paul Brauckmann Sep 01, 2013

    After talking to Samsung twice on Saturday on a Labor Day weekend and getting wrong advice, I found the solution here!! Thanks, stay at home mom!!! You are the best!!!!

  • Vinod Bansal
    Vinod Bansal Oct 18, 2013

    Thank you stay home mom, you are a genius!

  • levaguido
    levaguido Oct 22, 2013

    thank you worked for me, same problem samsung troubleshooting guy don't know stuff...

  • Terri Bremer Piasecki
    Terri Bremer Piasecki Oct 24, 2013

    did not work for me :0( I press and hold those buttons, but nothing happens. Still blinking 1 E. this too was a self imposed power outage. but no luck with the energy saver & lighting reset method. Fridge seems to be working fine... as far as i can tell.

  • Terri Bremer Piasecki
    Terri Bremer Piasecki Oct 24, 2013

    spoke too soon! Held it longer and it worked!! Stay at home moms rock!

  • robert luiz Feb 16, 2014

    thanks, it worked!

  • Junie Bug
    Junie Bug Apr 29, 2014

    Thanks! 10 second hold worked for E 5 error also! PowerFreeze+PowerCool for 10 seconds works on some errors but not E 5

  • Fernando Cortes
    Fernando Cortes May 08, 2014

    You just save me 100 dollars for a Service visit!!!!

  • Joseph Cassano
    Joseph Cassano May 12, 2014

    Sounds like Samsung it trying to make a few bucks they also told me we needed a service call. Rip off!

  • Anne V Ochoa
    Anne V Ochoa Jun 05, 2014

    Evette - YOU ROCK!!! Can't believe how you were able to explain this without having to call service, or buy parts, etc. which in reality would be ridiculous just because you moved a fridge or had a power outage.?.?.? Not even the Samsung website helped! Thank you.

  • Olga Morris
    Olga Morris Jul 09, 2014

    Thank you so much!! It is work!! Save money and time!

  • Pam Vidal
    Pam Vidal Oct 11, 2014

    Omg thank you so much!! You saved me!!!!

  • Sheh Dec 04, 2014

    Wow?? Bless your soul Evette. Shall cancel Samsung Serv. Call

  • Ernie Cason
    Ernie Cason Mar 29, 2015

    You Rock! Easy fix that saved us a service call. The phone tech didn't have a clue.

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After a power outage, samsung French door error code of E 1 , I called samsung they were no help, I was told called a repair specialist, thanks to the comment above, press and hold the energy saver and lighting button at the same time for approx. 15 seconds, the display panel appeared. Thanks...Tammie in Jersey

Posted on Jan 25, 2014

  • Steve Justice Feb 23, 2015

    What a person can do and save money by using the Internet, Thanks for your HELP!!!!!!

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The Energy Saver + Lighting solution worked like a charm. It looks like the stay home mom bit the IT engineer mom ! :-)

Posted on Jul 28, 2013

  • pramos Jul 28, 2013

    The Energy Saver + Lighting solution worked like a charm. It looks like the stay home mom bit the IT engineer mom ! :-)

  • Warren Suna
    Warren Suna Jan 05, 2014

    I had the same problem and yes holding the 2 buttons did not work until, as Terri wrote, they must be held longer - for about 10-15 seconds to rset the display. In my case, with the door open, the refrigerator light turned off briefly before the E1 code came on. I am not positive the refrigerator is working yet since I did not hear the compressor kick on, but you ladies rock!. Thanks so much

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Thanks

Posted on May 18, 2014

  • Terry Steel
    Terry Steel Jun 12, 2014

    Thanks work like a charm!

  • Ernie Cason
    Ernie Cason Mar 29, 2015

    You rock! Simple fix that saved us a service call. The phone tech didn't have a clue.

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Thank you Mrs. Miranda!

I had 3 power outages last night and noticed that my refrigerator was blinking I E. I troubleshot on line and was told call maintainence - freezer issue. I can't afford a out of warranty repair call right now, so I looked at this website. The energy saver and lighting button worked like a charm. Thanks for mentioning the flashlight. I thought other people's lights were still working. I had to do it 3 or 4 times, but it worked! You saved me some serious cash!

Posted on Mar 30, 2015

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My Samsung is a bit older, no light button. I goofed around and finally freezer button plus fridge button did the trick and reset it.

Started flashing 1 E after a several hour Powe outage, four months later I finally find a search that brought me here. Samsung model RFG293

Posted on Aug 13, 2015

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Just had the same issue and dreaded a service visit. Energy saver and lighting button fix worked like a charm. Thanks so much.

Posted on Jun 02, 2015

4 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My Samsung refrigerator ice maker

I have the same problem. I just called custormer support and they are shipping me a new ice bucket to resolve the issue (I'm still under warranty). Based on the agent's quick response, it seems that this is not an uncommon problem.

Posted on Nov 12, 2010

imufo2
  • 3773 Answers

SOURCE: Hello, I have a Samsung

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
http://www.fixya.com/support/r5816737-fix_refrigerator_psychologically
Thanks for using fixya
Leo Ponder
imufo2
Please VOTE FOR ME IF THIS WAS HELPFUL

Posted on Aug 12, 2011

  • 700 Answers

SOURCE: Samsung Refrigerator Model RS2533SW - Ice Maker Stuck

did that work?

Posted on Feb 04, 2009

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